Avanti Microfinance

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Phone

080 43722581

Toll Free: 1800 309 5021

Registered Office

2727, 2nd Floor, 1st Main Road
HAL 3rd Stage, Ward No. 58
New Thippasandra
Bangalore 560075

Regulatory Display

Grievance Redressal

Office Address: # 2727, 2nd floor, 1st Main Road, HAL 3rd Stage, Ward no. 58 (Old No. 83) New Thippasandra, Bangalore, Bangalore North, Karnataka, India, 560075

Phone Number: 1800 309 5021

Email Id: customerservice@avantifinance.in

Escalation level-1

Nodal Officer

Name: Santosh Sasanpuri

Designation: Nodal Officer

Email: santoshsasanpuri@avantifinance.in

Nodal Officer Number: +91 98450 93467

Grievance Officer

Name: Darshil Mehta

Designation: Grievance Redressal Officer

Email: darshil.mehta@avantifinance.in

Grievance Officer Number: +91 98803 65147

Process for filing complaint with RBI Ombudsman :
Process for filing a complaint with the RBI Ombudsman: written complaint to the NBFC, then at the end of 30 days, if the complaint is rejected wholly or partly by the NBFC and the customer remains dissatisfied with the response, or no reply is received from the NBFC, and if the customer has not approached any other forum, file a complaint with the Ombudsman within one year of the reply or one year and 30 days if no reply, through the CMS portal at cms.rbi.org.in or by electronic or physical mode to the Centralized Receipt and Processing Centre, Reserve Bank of India, Fourth Floor, Sector 17, Chandigarh 160017, email CRPC@rbi.org.in, contact centre toll free 14448 between 8:00 am and 10:00 pm
Customer Grievance Redressal Mechanism
Customer Grievance Redressal Mechanism: customers may lodge complaints by email to customerservice@avantifinance.in, toll free 1800 309 5021, at the Avanti office in New Thippasandra Bangalore, or at a partner branch. If the issue remains unresolved, escalation level 1 is the Grievance Redressal Officer Mr. Darshil Mehta, darshil.mehta@avantifinance.in, +91 98803 65147. If it remains unresolved, escalation level 2 is the Nodal Officer Mr. Santosh Sasanpuri, santoshsasanpuri@avantifinance.in, +91 98450 93467. If the complaint is not resolved or not satisfactorily resolved within 30 days, escalation level 3 is the RBI Ombudsman, online at the CMS portal cms.rbi.org.in or by physical complaint to the Centralized Receipt and Processing Centre, Chandigarh 160017, email crpc@rbi.org.in, contact centre toll free 14448 between 8:00 am and 10:00 pm

Our Office

Registered office, Bangalore

Avanti Microfinance Private Limited

# 2727, 2nd Floor, 1st Main Road
HAL 3rd Stage, Ward No. 58 (Old No. 83)
New Thippasandra
Bangalore North, Bangalore, Karnataka
India, 560075

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